fbd77 Privacy Policy

01. Introduction and Scope

fbd77 (hereinafter referred to as "we", "our", or "the platform") is an online betting and casino service provider in Bangladesh. We take the privacy and security of our users' personal information very seriously.

This privacy policy applies to the fbd77 website (https://fbd77.cam) and all associated services. By using our platform, you consent to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.

This privacy policy should be read together with our terms and conditions. Both documents together form the complete framework for information management between fbd77 and our users.

02. Information We Collect

During the process of registering with and using fbd77 services, we collect various types of information. These are described in detail below:

2.1 Registration and Identity Information

Information we collect when you create an account:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Mobile number and email address
• Current residential address
• Username and password chosen by the user

2.2 Identity Verification (KYC) Information

During the account verification stage, we may collect the following documents:

• National Identity Card (NID) or passport copy
• Proof of current address (utility bill, etc.)
• Bank statement or mobile banking transaction proof

2.3 Financial Transaction Information

During deposits and withdrawals, we process the following information:

• Payment method details (bKash, Nagad, Rocket, Upay numbers)
• Transaction amount and time
• Transaction identification number (transaction ID)

2.4 Technical and Usage Information

Information automatically collected while you use our platform:

• IP address and device information
• Browser type and operating system
• Login time, session duration, and page history
• Game play history and betting patterns

03. Purpose and Use of Information

fbd77 uses your personal information only for specific and legitimate purposes. The main purposes for which we use your information are described below:

3.1 Service Operations

• Creating, maintaining, and managing your account
• Processing deposits, withdrawals, and transactions
• Providing bonuses and promotional offers
• Providing customer service and support

3.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Preventing financial fraud and money laundering (AML)
• Detecting and investigating fraudulent activity
• Complying with regulatory authority guidelines

3.3 Responsible Gaming

• Verifying user age and identity (ensuring 21+)
• Identifying excessive gambling patterns and providing support
• Processing self-restriction and account limitation requests

3.4 Communication and Marketing

• Sending important account notifications and updates
• Sending relevant promotional messages based on your consent
• Notifying you of service changes and privacy policy updates

04. Data Storage and Security

fbd77 has adopted industry-standard security measures to protect your personal information. Our security infrastructure is described in detail below:

4.1 Encryption and Technical Protection

• All data transfers are completed through SSL/TLS encryption
• Stored data is protected using industry-standard encryption methods
• Passwords are stored using hashing and salting processes
• Firewalls and intrusion detection systems remain active

4.2 Data Retention Period

We retain your personal information for as long as it is necessary to provide services or is required to be kept due to legal obligations:

• Active account data: for the duration the account remains active
• Transaction-related data: minimum five (5) years from the date of the transaction
• KYC documents: for the period specified by applicable law even after account closure
• Communication logs: minimum two (2) years

4.3 Access Control

Only a limited number of authorized staff have access to your information, and they are trained and obligated to maintain professional confidentiality. We conduct regular security audits and reviews.

05. Sharing Information with Third Parties

fbd77 never sells your personal information. However, in specific circumstances we may share information with third parties:

5.1 Service Provider Partners

We work with trusted technology partners and payment processors to operate our services smoothly. Only the limited information necessary for them to perform their functions is shared with these partners, and they are contractually bound to comply with our privacy policy.

5.2 Legal Obligations

In the following circumstances we may be legally required to disclose information:

• Upon a court order or lawful request from a government authority
• In compliance with anti-money laundering (AML) laws
• In cooperation with law enforcement agencies investigating fraud
• To protect our legal rights or those of others

5.3 Game and Technology Providers

Our game providers including Pragmatic Play, Spribe, JILI, and PG Soft may process gameplay data to ensure fair play and game integrity. This information is used solely for the purpose of operating the games.

06. Cookies and Tracking Technologies

The fbd77 website uses cookies and similar technologies to operate smoothly. In this section we explain in detail how cookies are used:

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They include login session management, security tokens, and saving language preferences. Without these cookies the website will not function properly.

6.2 Functionality Cookies

These cookies remember your preferences and settings, such as your preferred game category, display preferences, and personalized content. They help improve your experience.

6.3 Analytics Cookies

We use analytics tools to understand website performance and usage patterns. This information is processed in fully anonymous form and is used to improve our services.

6.4 Cookie Management

You can turn off non-essential cookies at any time by going to your browser settings. However, disabling certain cookies may limit the functionality of the website.

07. Your Rights and Choices

You have certain important rights over your personal information. fbd77 fully respects these rights:

7.1 Right to Access Information

You are fully entitled to request to know what information we hold about you. You can contact our support team to request a copy of your information.

7.2 Right to Correct Information

If any information we hold about you is incorrect or incomplete, you may request that it be corrected or updated. Some information can be changed directly in the account profile; for the rest, please contact the support team.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, please note that due to legal obligations, certain information (such as transaction records) may not be possible to delete before the specified retention period.

7.4 Opting Out of Marketing Communications

You can stop receiving promotional messages and notifications at any time. Each marketing email contains an unsubscribe link, or you can contact live chat support directly to change this preference.

7.5 Right to Close Your Account

You may close your fbd77 account at any time. When an account is closed, collection of new information will stop, however existing information will be retained in accordance with the retention policy described above.

08. Privacy of Minors

fbd77 is strictly not applicable for those under 21 years of age. We do not knowingly collect any personal information from minors.

We collect date of birth at the time of registration to verify age, and confirm age through the national identity card during the KYC process. If for any reason someone under 21 has created an account, we will immediately close that account and safely delete all collected information within the limits of legal requirements.

If you believe that a minor known to you is using our services, please notify our support team immediately.

09. Changes to the Policy

fbd77 reserves the right to update this privacy policy from time to time. This policy may be revised due to changes in the scope of services, introduction of new technology, or legal requirements.

9.1 Notice of Changes

For important changes, we will notify you in the following ways:

• A clear notice will be displayed on the main page of the website
• A summary of the update will be sent to your registered email
• The "Last Updated" date at the top of this page will be changed

9.2 Continued Use After Changes

Continued use of our platform after notice of a policy change will indicate that you have accepted the terms of the updated policy. If you do not agree to the revised policy, please request that your account be closed.

10. Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our privacy team is committed to processing your request promptly and efficiently.

10.1 Contact Methods

• 24/7 live chat support: log in to the platform and chat directly
• Email: [email protected]

10.2 Complaint Processing

Upon receiving a privacy-related complaint, we will take the following steps:

• Acknowledge receipt of the complaint and provide a reference number
• Forward the matter to the relevant team and begin an investigation
• Inform you of the outcome within a reasonable timeframe
• Take any necessary corrective action